This is a guest post by Jay Buerck. You've been following the conversation about your brand using one of the many monitoring tools available to help you manage and monitor your online reputation and now it has caught wind of a few negative comments or posts about you or your company. Photo Credit No one likes to discover negative comments and reviews but many times it is the price of doing business. While you can't please everyone all the time it still stings a little when you see … [Read more...]
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