Many businesses hear about the advantages of social media in terms of marketing their products or services, but some forget to look at other major benefits of social media beyond finding leads or making a sale. Here are eight ways that businesses can use social media to learn more about themselves and their industry as well as get more involved with their clients and communities interested in what they have to offer.
1. Monitor Conversation About Themselves
There are many free ways to monitor what people are saying about your company through social media, including the following:
Google Alerts
Google Alerts will send you a daily digest email anytime your search terms come up in blogs, news, or other websites.
Social Mention
Social Mention monitors 100+ social media properties directly including: Twitter, Facebook, FriendFeed, YouTube, Digg, Google etc. You can have your mentions emailed to you daily.
Twitter Search
If you want to know real time what people are saying, you can setup a Twitter search in HootSuite, Tweetdeck, or just keep a RSS feed in your feed reader using Twitter search results. Include searches for your company, business owner, or unique product name.
While there are many ways to promote your blog articles through social networks, I have noticed an increase in messages via emails, groups, and forums formatted with options to push an article via a variety of sites. They go beyond “here’s my latest article about this topic, hope you like it” to being well constructed messages with direct links to the articles on networks that the blog author would like their article to be promoted.
These messages help the blogger target the networks where they know their article will most likely be well received, beyond the major networks like Twitter and Digg.
Social Bookmarking is a way for internet users to save, or bookmark, a website, article, image, or video to an online service. When you Google “social bookmarking”, the second result, after the Wikipedia definition of social bookmarking, is Delicious, the leading online bookmark service. This is by far my favorite service to use in terms of organizing online bookmarks, and the one that this article will be based upon. So if you do not already have an account with Delicious, take a few moments to register, and then let’s begin.
The Basics: How to Add a Bookmark to Delicious
The quickest way to add a bookmark to your Delicious account is to install the Delicious Toolbar for Firefox (always my recommended browser) or Internet Explorer (if you insist). Once installed, all you have to do to save a page that you are currently viewing to Delicious is to click on the “tag” button. Or, in Firefox, simply right-click and use the Bookmark in Delicious option.
This week’s Fetching Friday includes a review about three inspirational sites all rolled up into one and blogging resources. Also, check out previews for next week and related news about the Facebook Pages vs. Networked Blogs and my new Youtube account.