10 Ways Strengthen Your Twitter Community with Commun.it

Twitter is one of my favorite networks to engage upon, primarily because you don’t have to wait until someone follows you to communicate with them and updates are fast to read as well as send at only 140 characters long. Plus, there are a ton of great tools for Twitter. Today, I’m going to look at one that can help you find new people to connect with, identify the most valuable people in your community, cut through the noise, and strengthen relationships with those who are most important to your business or blog.

Why I Use Commun.it

It has been almost a year since Sharel, one of the founders of Commun.it, gave me a personalized tour. During that call, one thing became blatantly obvious.

I was inadvertently ignoring my followers.

Commun.it helped me quickly identify the valuable people in my Twitter community that I was neglecting to engage with because of the noise in my Twitter stream. And in very little time during that call, I was able to quickly thank them for their tweets and answer their questions.

Is this tool right for you? Let’s find out.

Who Needs a Twitter CRM Tool

If you can say yes to any of the following questions, then you need a customer relationship management tool for Twitter.

  • Do you want to get more out of Twitter?
  • Do you want to improve your engagement with your customers and readers?
  • Do you want to find new people to connect with and turn into new followers?
  • Do you want to cut through a Twitter stream full of noise?
  • Do you want to monitor specific keywords along with your reputation?
  • Do you have multiple people managing your Twitter account?

Now that we’ve established why you need a Twitter CRM tool, let’s look at the ways you can use Commun.it to make Twitter a more beneficial place for both you and your community.

1. Prioritize your Twitter tasks.

Let’s say you just have five minutes to engage with your Twitter followers. You probably don’t want to spend it sorting through all of the noise. Now you don’t have to. When you sign into your Commun.it account, the first thing you will see is your Prioritized Feed of top engagements.

communit-dashboard-prioritized-feed

Here, you will see a wealth of information at a glance. You will not only see the latest mentions that you’ve received but have not replied to, but you will also see quick stats about each of the people. These stats include whether you are following each other, their follower count, the number of interactions you’ve had on Twitter, and a snippet of their bio.

From here, you can quickly reply to those top engagements with a thanks or other applicable response. It’s super simple and will make sure that you don’t miss out on an important opportunity to connect.

On the days that you have more than five minutes, you can dig into these other great features.

2. Identify valuable members of your Twitter community.

Commun.it categorizes people in three groups: Influencers, Supporters, and Engaged Members.

  • The top influencers of your community, as judged by followers/following ratio and your engagement history.
  • Supporters help you ’spread the word’ by retweeting your statuses and sharing links to your content.
  • These members engage with you more often than others. Engagement is measured across all activities, including mentions, retweets, dms and favorites.

You can select each of these from the left side of your dashboard to see mentions from people in these groups.

communit-dashboard-engaged-members

On the right side of your dashboard, you will see a convenient option to tweet out a thanks to your top influencers, supporters, and engaged members. This message is customizable so you can add / remove the automated selection or just tweet it as is. Buffer users will also notice the integration so you can add the tweet to your Buffer schedule.

3. Review your engagement history with others.

While you’re browsing anywhere on Commun.it, you can click on a member and see additional details about your relationship with them.

communit-user-details

In this example, you can see important information about Kurt Frankenberg of Shoestring 101 including his full bio, location, website link, and follower / following counts. You can also see that I follow him and he follows me. With some users, you will even see the date when the following occurred.

In terms of our relationship on Twitter, you can see that we’ve had a total of 20 engagements so far between mentions, replies, retweets, direct messages, and favorites. Beneath that, you can click on the “More Engagements” link and scroll through each of your interactions. You can also see any mentions of specific keywords you are monitoring.

Being able to see your engagement history is a powerful feature. As an individual, it helps you see the type of relationship you have with someone on Twitter quickly. As a part of a social media management team, it helps you see what others on your team have tweeted to someone to help you form your own response without duplicating or stepping on another team member’s footsteps.

4. Find out who to engage with.

Speaking of engaging, Commun.it has two columns to help you find just the people you need to reply to. The first is simply the Consider to Reply column, which finds mentions you haven’t replied to from important members of your Twitter community. The second is the Consider to Re-Engage, which finds important members of your Twitter community that you haven’t interacted with recently.

communit-re-engage

This can be particularly useful in retaining the people most important to your blog or business as followers.

5. See who you should follow or unfollow.

Commun.it will suggest people for you to consider to follow and unfollow based on their influence, relevance, and engagement level.

communit-consider-to-follow

The Consider to Follow column can help you identify people who are following you and have been engaging with you frequently that you do not follow yet. The Consider to Unfollow column can help you identify people you are following and engaging with frequently that do not follow you. I’m always surprised by the people I find in both of these sections.

6. Say hello to your new followers or re-engage with lost followers.

Want to say hello to your new followers without using an automated direct message? Use the New Followers column to browse through your latest followers. You can even use the pre-filled tweet to say hi to a few of your latest followers quickly.

communit-new-followers-tweet

If you want to try to save a Twitter relationship, browse through the New Unfollowers to see the latest people that have unfollowed you. You can click each person to see if you have had any previous engagements or if they even tweet about the keywords you follow.

7. Monitor your reputation.

If you are reputation monitoring for your own name, your business name, or names of your products, Commun.it can help you quickly get to know who is mentioning them. Unlike using Twitter search or other Twitter management tools, you will be able to see specific details about each person who tweets about your monitored items.

communit-monitored-engagement

You can also use this to monitor mentions of your website by including your URL (http://domain.com) as a search item. This will catch retweets of your content where people do not include your Twitter handle.

8. Discover new leads.

If you monitor keywords related to your industry in the hopes of discovering new leads, then use the Discover New Leads section to add those keywords and see who is tweeting about them or has them in their bios.

communit-discover-new-leads

There is even a handy pre-filled tweet in the right side to let you interact with a few of the people who has mentioned that topic.

9. Check out the top tweets in your community.

Do you like sharing great content with your followers, but never can seem to find the time to discover that content? If so, you’ll love the top community tweets section.

communit-top-tweets

Now you can see just what is popular within your Twitter community and not miss out on sharing it with your followers.

10. View Twitter lists in a whole new way.

Commun.it has a Groups section that allows you to add Twitter users to specific lists. You can also import your Twitter lists as groups. Then you can learn more about the people in your lists within your Commun.it dashboard.

communit-twitter-lists

It will also show, as in the above example, when someone in your Twitter lists engages with you so you can respond as necessary.

Individual and Small Business Friendly Pricing

Commun.it has great pricing plans that are friendly for individual bloggers, entrepreneurs, and small businesses alike.

communit-pricing-plans

Best of all, you can try Commun.it for 14 days for free to find out how valuable it can be for your Twitter marketing.

Round Out Your Twitter Toolset

While I love Commun.it, I do also use a few other tools regularly to manage my Twitter account. They aren’t competing tools, but rather complimentary tools that I would highly recommend to anyone. They include the following.

  • Buffer – Easily schedule updates to your Twitter, Facebook, and LinkedIn accounts.
  • Nesitivity – Create Twitter discussions that are easy to follow and manage.
  • HootSuite – Monitor all of your mentions, direct messages, keyword searches, Twitter lists, and more in column view along with items from Facebook, Google+, LinkedIn, and other networks.

I consider these along with Commun.it my Twitter powerhouse toolkit!

Your Thoughts

And now, it’s your turn. Have you used Commun.it to manage your Twitter relationships, or are you considering it? Please share in the comments!

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  1. says

    Hey Kristi,
    Very Nice Tool you suggest & I’m agree with your all points like we need not to wait until someone follows us and if our audience group is too big then it’s best way to communicate without getting spam reply, like celebrities using twitter to communicate fans.
    Thanks for nice Post.. :)

  2. says

    Hey, macho garcia for the mention up above Kristi! But thanks MORE for the info regarding Commun.it. It certainly looks user friendly. Also looks to solve some problems that OTHER programs ‘n’ platforms that I’ve looked have not.

    Will check into Commun.it, toot sweet and report my findings to the world at large. Thanks again for the exposure here on your blog, I certainly respect you and what you are doing here.

    Keep Stepping,

    Kurt
    Kurt Frankenberg just posted We Need YOU to Ignite Your Passion!

  3. says

    Hey Kristi,

    As a new Twitter fanatic, I always seek of tools to help me with my Twitter activities. Lucky for me, I ran into this post of yours. I really like the features of Commun.it and I think it can really help me to improve my Twitter account. Thanks for sharing this information.
    Farrell Conejos just posted One Piece Vs Zombies

  4. says

    Hi Kristi,

    Awesome post indeed :)

    I think I’m with Brankica there – though I knew about this tool and keep getting the top most community member notifications too from many people on Twitter, I never really dug too deep into it because no one explained it so well earlier!

    Thanks for sharing all the details with us here. Have a nice week ahead :)
    Harleena Singh just posted Rekindle Love in Marriage in 10 Practical Ways

  5. says

    Thanks for spending your precious time to do a thorough job on this topic. I have never used commun.it before, and this is the first place I have seen a detailed write up on the subject.

    I need to grow my twitter followers and also improve on the ways of engaging with them. I will give this a trial to see how it improves my relationship with my twitter followers. God bless.
    Efoghor Joseph Ezie just posted $80 Paypal Cash and other Prizes to be Won – Enter Now To Win!

  6. says

    I love Commun.it. I found just using the “@” “mention” functions of Twitter to be not that effective at trying to gain followers and keep track of who is mentioning and re-tweeting my posts. I think one of the best features is the “Monitor Engagement” which helps you find other twitterers who may be interested in topics about which you blog. Thanks for the info!
    Los Angeles Personal Injury Attorney – Steven M. Sweat just posted Top Five Reasons to Hire An Attorney After A Car Accident

  7. says

    Hi Kristi,

    WOW! What a post! No need for more to convince me. I will try Commun.it to see how it works. I didn’t know what a Customer Relationship Management tool looks like. Yes, it seems awesome for engagement and managing your twitter account.
    They seem to have a free version, too.
    What I would like to know is: can this tool help me find fake followers? Can this tool protect me from spam? If yes, then 10 dollars a month is not a big deal.
    The visual appearance of the tool is excellent. Reminds me of Hootsuite.
    How nice of you to tell us about it. Thank you

    Have a nice day
    Silviu just posted Blog Commenting Results. Case Study 1

  8. says

    Thank for your commendation. I just discover it after reading your blog post. It’s very useful. In just 5 mins I found great links from my favorite topic.

    I will continue using for a while, not yet decide if I should upgrade or not, coz I don’t have much income yet. Will see.

    Thank for this fabulous post!
    Santel just posted Content Strategy To Build A Successful Blog

  9. says

    Kristi, I LOVE Commun.it and have used it since day one. I only log in about once a week and on Fridays now (since Follow Friday is gone, miss that! ) The Buffer is my absolute favorite and am thinking of going pro with that one. I tried Hootsuite Pro but did not like it on mobile and I use mobile a lot on the go. I wish the other apps were like the Pinterest app – they have it perfect! Even the Facebook Page Manager is not 100% perfect. I can’t comment on other’s pages, etc. with it.
    Lisa just posted Goodbye Website or Blog – It Was Nice Knowing You

  10. says

    Hi Kristi, I’ve been using Commun.it since it was just by invitation and it is a marvelous tool, the best I’ve found up to now. Together with Paper.li it’s how I begun using for real Twitter and started seeing results.

    I’m still using the free version and it’s perfect, using a paid plan it will skyrocket results probably but it’s too soon for me.

    The only cool thing to add imho would be the ability to pick people to add in the autometed tweets but for the rest Commun.it is a tool everyone on Twitter should use.

    Great post, well detailed and with all relevant info. :)
    Andrea Hypno just posted Napoleon Hill’s Key Success Factor to Mastery

  11. says

    Hey Kristi,

    Commun.it seems like a pretty neat tool for monitoring your twitter feed. Personally, I like sproutsocial because I can manage Fb, Twitter and Google + and LinkedIn from there but, this looks like it has some functionality that is pretty unique.

    I really like how it groups users into who engages with you and shares your content, it IS surprising to see who your biggest fans are sometimes. Great share!
    Hermine just posted 6 Best Practices for a Freaking Awesome “About” Page

  12. says

    Hi Kristi!

    Just wondering … do you think that I could replace my Hootsuite with Commun.It?

    I pretty much use HootSuite for Twitter stuff only and it seems that both of these tools are similar in a way. However, it seems that Commun.It has some valuable features that HootSuite lacks of.

    Cheers,
    Timo
    Timo Kiander just posted Everything Is Perfect – Even a Failure

  13. says

    Hi Kristi

    I’ve never used any specialized service like hootsuite or communit to manage my twitter account. i only use JustRetweet and EasyRetweet to engage with twitter users but after reading to you post it make sense to use Twitter CRM like communit to build a everlasting relationship with other twitter users.

    I’m gonna give it a try and thanks for a detail post about it.

    Regards
    Tauseef Alam
    Tauseef Alam just posted 8 Best Job Search Engines

  14. says

    This looks great! So far I’ve been handling my twitter account manually, and I’ve definitely been seeing some problems and shortcomings with my method… This program definitely seems to have all the right tools to keep things organized and effective. Thanks for the tip, I’ll give it a try!

  15. says

    Thanks Kristi. This is exactly the kind of strategic Twitter guide I’ve been looking for. I’m going to write a novel in the next few months and want to use Twitter to build up a good reputation before it comes out.
    Matt just posted Godaddy Renewal Coupon

  16. says

    Hey Kristi! Thanks for the amazing tool. I have just realized that I am also missing a lot of fun on Twitter. I should go with Commun.it. I have heard about these guys on internet, but never got time to check out their services.

    In the meantime, I randomly use Tweetdeck, and Hootsuite to manage my stuff on Twitter. I have number of Twitter accounts to manage from my desktop.
    Hamza Sheikh just posted WWDC 2013: Our 10 Expectations From Apple at WWDC 2013

  17. says

    Based on this post, we went ahead and signed up for the service and have played with it a bit over the weekend. May be a useful, tool, but we need more time on it to get a good feel if this could be a long term tool for us.

    Thanks Kristi!
    Stephen Malan just posted Power with Transitions

  18. says

    Sounds great. But this application is best for people who are really into Twitter. I don’t have tons of followers in Twitter but perhaps I’ll try commun.it.

  19. says

    Glad that I found this post. I just created my Twitter account a few weeks ago and I was looking into various tools. Some of the tools out there look a bit “dangerous” and it seems like more and more accounts are getting closed because of automated direct messages, retweets, automated following & unfollowing…

    Commun.it is more like a relationship managment tool and it looks really great.
    Robert just posted Why Methods & Strategies Won’t Make You Any Money Online Unless You Have A Solid Fundament In Place

  20. says

    Twitter is a great community to engage with and I use it a lot for work. It’s instantaneous nature makes it really easy to find people who are thinking about and talking about your products and services or the things you are trying to sell. I grab a lot of clients just by finding people who are complaining about my competition. This app looks like it could be handy and I might give it a go.